WHY WIX? I wholeheartedly believe WIX is the best platform for most modern small to medium-sized businesses. It is both beautiful and functional and has the flexibility, mobile responsiveness, and ease of editing needed for those with any level of website content editing. Small Business owners can take over simple tasks if need be once the site is up and running.

WHAT HAPPENS IF I PAY MY DEPOSIT TO BOOK MY SPOT BUT DON'T HAVE MY CONTENT READY TO GO? If you pay your deposit to book your spot but then do not complete your project forms or do not commit to having your content ready to go, you will be bumped to the next available spot and required to pay an additional 50% rescheduling fee to re-book your project back in. I have clients on a waitlist.

WHAT HAPPENS IF I NEED BLOG POSTS OR FEATURED ITEMS? We can set this up. Blog Pages are an Add On Feature...I will walk you through all this in the Final Step and setting your website LIVE

WHAT HAPPENS IF YOUR NOT HAPPY OR SATIFIED AFTER TWO REVISIONS? If for some reason you are still not happy after two rounds of refinement, we will continue the refinement process at my current hourly rate. We go through an in-depth questionnaire and briefing process in the beginning to make sure we are on the same page, so 99% of the time 2 refinement rounds are plenty!

DO YOU DESIGN ON OTHER PLATFORMS? I have in the past. Everytime I get asked by a client to venture out and design with WORDPRESS, GODADDY, SQUARESPACE, etc... I always start hitting my head against the wall becuase of the issues and complications that arise with their hosting sites. I end up being delayed, or have code issues that I typically don't get with WIX. So at this time, I design solely on the WIX platform and truly reccomand it as my first option for clients.

WHAT IS WEBSITE HOSTING? WHY DO I NEED IT? I wholeheartedly believe WIX is the best platform for most modern small to medium-sized businesses. It is both beautiful and functional and has the flexibility, mobile responsiveness, and ease of editing needed for those with any level of website content editing. Small Business owners can take over simple tasks if need be once the site is up and running.

DO YOU OFFER PAYMENT PLANS? Payments are broken into two parts. There is a 50% non-refundable deposit that needs to be paid up front in order to secure your booking, and the 50% remainder that can be paid on the end date OR when the project is complete (whichever comes first). I can also set up payment plans for large projects.

WILL YOU WRITE MY WEBSITE COPY? No. I am in charge of the design of your website and the look and feel of the visuals. I collaborate with a fab business called Wordfetti who I work with closely if you need help. They will write your entire website copy! They have their own process and will work with you to strategize your content around your unique message. Let me know if you want to work this into your package.

DO I NEED ALL MY WORDING AND IMAGES BEFORE THE PROJECT STARTS? You must have all website content (imagery and text) ready to go by our agreed upon start date. Failure to do so could result in rescheduling the project to a later date and/or a restart fee. The best projects are well thought out and prepared before any designs are conceptualized. When the project goals are finalized before the project, you and I are working with a clear direction, purpose, and mission.

DO YOU PURCHASE MY DOMAIN AND HOSTING FEE? Yes, if you need me to. For hosting, we will discuss hosting plans provided by WIX (since I create many sites, I can sometimes get you a discount and we can see what all options there are for host packages (1 year, 3 years, etc.) Most small businesses can get away with the simple start-up plan, while some other businesses need a business hosting plan (to accept payments and other pages). All of this information is the in the Final Review before going LIVE. For domains, you will need to purchase your own domain name. We will discuss this right away in Step 1. You will need to provide me permission to access your domain (if you have already purchased one). With that said Sincere Web Design is not responsible for server downtime, software issues, or any other compatibility issue that may arise after the launch of the site from your hosting or domain provider.

IS MY INITIAL DEPOSIT REFUNDABLE? ​No. All deposits are nonrefundable as it is my way of securing your spot in the queue. I book projects several months ahead of time, and scheduling ensures that I give all of my clients the proper amount of time that a project deserves. As a result, I turn away clients for your reserved time slot. If you back out of the project, you may leave an empty spot that could have been given to another project. The deposits ensure that clients are serious about moving forward with the project.

WILL YOU MAINTAIN MY SITE FOR ME? Currently, I do not offer ongoing maintenance services but included in every website package there is an optional scheduling Learning Session which is about 1.5 hours of training (via Zoom) and/or 1 additional hour of in-person training (if living locally) to go over every part of your site.